We are here to assist you. Whether you are having trouble booking online, need to reschedule, or have a question about our services, the Great Smile Dental team is ready to help.
📞 Contact Us Directly
If you need immediate assistance or prefer to speak with a human, please reach out to our front desk.
- Phone: (847) 945-1050
- Email: office@greatsmiledeerfield.com
- Address: 720 Osterman Avenue, Suite 304, Deerfield, IL 60015
Office Hours:
- Monday - Friday: 8:00 AM – 5:00 PM (Varies by day)
- Saturday: 8:00 AM – 3:00 PM
- Sunday: Closed
📅 Booking Assistance
I booked an appointment, but I haven't received a confirmation. Please note that all online bookings via Great Smile Online are preliminary requests.
- Pending Status: Your appointment is pending until our staff reviews the schedule.
- Confirmation: You will receive a separate Email, SMS, or Phone Call explicitly confirming your time.
- Delay: If it has been more than 24 business hours and you haven't heard from us, please call the office at (847) 945-1050 to check the status.
How do I reschedule or cancel? You can manage your appointments by logging into your User Profile.
- Go to "My Appointments."
- Select "Reschedule" or "Cancel."
- Please note: Cancellations must be made at least 24 hours in advance to avoid fees.
🔐 Account & Technical Issues
I forgot my password. Click the "Forgot Password?" link on the login screen. You will receive an email with instructions to reset your password securely.
I cannot create an account. If you are seeing an error message during sign-up:
- Ensure all required fields (marked with *) are filled.
- Check that your email address is in the correct format.
- If the issue persists, please email our support team at office@greatsmiledeerfield.com with a screenshot of the error.
🚑 Dental Emergencies
What counts as a dental emergency? If you are experiencing severe pain, uncontrolled bleeding, a knocked-out tooth, or severe swelling:
- During Office Hours: Call us immediately at (847) 945-1050. We prioritize emergency cases.
- After Hours: Call our main line and follow the instructions on the voicemail for emergency contact.
- Medical Emergency: If you have difficulty breathing or a life-threatening injury, call 911 or go to the nearest Emergency Room immediately.
💬 Frequently Asked Questions (FAQ)
Looking for quick answers about insurance, payments, or what to expect during your first visit? Visit our FAQ Page → (Link to the FAQ page we created earlier)